Terms and Condition
Please contact us at [email protected] in case you have any questions or need information you do not find below.
- Item Availability
- Product Pricing
- Information regarding payment
- Custom Jewelry request
- Methods of payment
- Debit Cards policy
- Diamond Reports/certificate
- Sales and cost Reductions
- Our Return Policy
- Information on our Site
- Legal Notices
- User Content & Product Reviews
- Terms and Conditions for SMS
In rare cases, you may be able to add a product to your shopping basket and submit your purchase for processing, only to have your transaction canceled due to product unavailability. You agree that things can sell quickly and that there may be a limited period after an order is placed when the object is no longer available. You accept that we may cancel your transaction without penalty once you've received a Confirmation. In rare circumstances, you might receive a Shipping Acknowledgement from us, but the item is no longer in stock at our or our fulfillment provider's warehouse. You agree that if we are unable to send the product you bought due to unavailability, we may revoke our confirmation and cancel your purchase without penalty.
When you're interested in any jewelry, which is presently on back order, contact us. We'll let you know when it'll be back in stock. Because of the number of orders we receive an item may become out of stock before we can put a message on the Site. If this occurs, we will notify you immediately to explain your choices.
Due to technical or typographical errors, data, including pricing, may be presented incorrectly on our Site. We make every effort to avoid them, they may occur. We have the right to fix any inaccuracies, and we do not accept erroneous prices. If the quoted price of a product is lower than the actual price, we will either notify you of instructions before dispatching the item or cancel the transaction and inform you of such cancellations. If your order has already been dispatched, you consent to either return it or refund the difference between the real and charged prices. Our prices are subject to change at any time as well. We apologize for any inconvenience this has caused. Please feel free to reach out to us at [email protected] in case you have any questions or need information. All prices on our products are final and we do not negotiate.
Information regarding payment
Once you've decided on your jewelry and submitted your shipping information, you'll be prompted to enter your payment information, including your credit card details as well as any promo codes or gift vouchers you may have. By providing your payment details and placing your order, you agree with us and the third-party payment platforms to charge the order amount to your chosen payment method.
Custom Jewelry request
Please feel free to reach out to us at [email protected] in case you have any questions or need help with information on placing updates on your custom orders.
Methods of Payments
All our charges are in USD. We accept a variety of payment options. All charges will be processed in USD by your bank or credit card issuer, as required by Shanti Jewel.
Debit Cards Policy
Your bank treats a debit card differently from a credit card. A debit card is similar to a credit card it might show the logo of a credit cards firm, such as MasterCard or Visa. but a debit card charge takes money straight from your bank. The main distinction is that your bank could impose a daily charge restriction on using debit cards. We will let you know if the amount of your purchase exceeds the daily limit specified on your debit card, as this will prevent us from executing your transaction.
Kindly provide any diamond grading certificates or valuations with your return for a refund or exchange (s). Repairs and resizes do not require diamond grading reports or valuations. If your item came with a diamond certificate and you do not return it, you will be responsible for the cost of replacing the grading report. The direct fee paid to GIA is $180 to replace a missing diamond grading report. (or the equivalent in other currencies)
Sales and cost Reductions
Shanti Jewel consistently provides the finest value by offering the lowest attainable pricing. Our prices are all final and non-negotiable.
Our Return Policy
Shanti Jewel gladly accepts returns within 30 days of delivery for an exchange or full refund. We offer a fully insured, free shipping label within a business day of receiving your request. Please keep in mind that each client is only entitled to two complimentary returns per year. Click here to read more about our Return Policy.
Information on our Site
We make every effort at Shanti Jewel to verify that the online display is as accurate and detailed as possible. Some goods may look different than their true size in our images to provide you the chance to study our items in great detail; and since every monitor display is adjusted slightly, color and size can vary somewhat.
Our goal is to offer you as much detail and insight on your potential purchase so you can recognize the beauty of a certain item. Shanti Jewel claims that overall carat weight throughout all products may differ by 0.05 carats from quoted weight following industry norms and FTC rules.
We also include the average rating and specification of colors, clarity, and diamond weight for any item containing numerous diamonds. These averages are computed by aggregating all of the grades or measures in the inventory that pertain to that specific piece of commerce and getting the nearest mean.
Shanti Jewel shall not be liable under any circumstances for any unintended or significant damage of any kind, irrespective of the type of action. Whether it is in contracts, tort (including carelessness), strict product liability, or other, even if we have been informed of the likelihood of such liabilities. Please feel free to contact us at serv[email protected] in case you have any questions or need help.
You understand and agree that any work. For example, but not confined to queries, opinions, recommendations, ideas, notes, designs, original or creative materials, or other information supplied by you to us are non-confidential and will become the exclusive property of Shanti Jewel. We hold all proprietary information and will be granted unfettered use and dissemination rights to these works for any reason, commercially or otherwise, with no acknowledgment or remuneration to you.
SMS Terms and Conditions
By subscribing to Shanti Jewel Shipping Update Notifications, you accept to receive text messages from us. These messages keep you updated on the progress of your order if the status has changed. You can opt out of receiving SMS by responding "STOP" to an SMS message you received or by contacting us at [email protected], and we will process your request at the earliest.
Terms and Conditions updated on January 14, 2023.