FAQs
About us
I am buying for the first time; then how can I be sure Shanti Jewel is credibility?
Established in 2009, At Shanti Jewel, our passion is creating Pure handmade jewelry with diamonds and gold. Highly Customizable to better suit your personality and occasion. Our mission is to deliver the highest education, guidance, quality, technologically tested, and certified designer diamond jewelry to our premium customers.
Learn more about us and what our clients have to say to see how our exclusive online shopping and loyalty have made us one of the reputable online luxury jewellers today, offering shipping worldwide and free shipping in the USA.
Why should I shop with Shanti Jewel?
Shanti Jewel, unlike traditional jewelers, is open 24 hours, seven days a week. We provide non-commissioned diamond and jewelry specialists by phone, live chat, and e-mail. Learn and shop how you choose, with a no-hassle 30-day refund or exchange policy.
Shanti Jewel is the destination for timeless design and style. We offer a collection of over 7500+ real diamonds and gold jewellery to choose from, ensuring you get the perfect jewel for every occasion.
Merchandize Return & Exchange
What is your return policy?
Shanti Jewel offers a hassle-free return policy that allows customers to exchange or return their purchase within 30 days, no questions asked. However, customized or engraved jewelry is not eligible for return or exchange
What is your return policy for Special orders?
Due to the special nature of the item, customized or engraved jewelry made on buyer request is not eligible for return or exchange
What about the return shipping cost?
Shanti Jewel provides complimentary return shipping within the USA, while customers outside the USA can contact us at shantijewel.com for assistance.
Can an item that was gifted to me be returned?
Gifts can also be returned for SJ credits. Shanti jewel Credits can be redeemed towards items of equal or higher value.
Will the buyer be made aware of my returned gift?
No, the buyer will not be notified that the gift was returned.
Is using Shanti Jewels' return shipping method required?
The customer is not required to use Shanti Jewel's return shipping method and the return shipping costs are covered by the company.
What do I need to do to prepare for returning my merchandise to Shanti Jewel?
To prepare for returning your merchandise to Shanti Jewel, you should contact the company and they will send you an email that includes instructions on the step by step procedures.
How soon will Shanti Jewel handle the things I've returned?
Usually, it takes 4-5 business days for Shanti Jewel to process a returned item. During this time, the customer will receive notifications of the progress. After the process is complete, it takes 3-5 business days for U.S. customers to receive a credit in their account, while international customers may have to wait up to 7 additional days.
Will you keep me updated on the status of my return or exchange?
Yes, Shanti Jewel will send you an email when your package arrives, and the company will notify you that your return is being handled within 1-2 business days.
When can I expect my refund?
For US clients, it takes 3-5 business days for the funds to show in your account after you receive the confirmation email. However, depending on your credit card company's transfer policies, processing time may differ. The cash may take up to 7 days to arrive for international buyers.
Will Shanti Jewel keep me informed about the status of my return?
Yes, Shanti Jewel will send you email updates throughout the return process, including when your return has been received, passed to the Quality Assurance department, and when it has shipped.
How can I check the status of my return?
You can check the status of your return by visiting the "Return Status" page.
Is it possible to expedite the return process?
Yes, you can opt for FedEx Overnight Delivery to speed up the process, however, the shipping costs will be higher than with FedEx Ground.
Are there any discounts available?
Yes, by subscribing to the Shanti Jewel email list, you can stay informed about special deals and promotions.
Why are there no discounts for loose diamonds?
Shanti Jewel is committed to providing ethically sourced, high-quality loose diamonds at competitive prices. Shanti Jewel offers a price match program, meaning they will attempt to match the price of an identical diamond if you find it advertised elsewhere.
How will my order be packed?
Ordinary orders within the United States and Canada will be shipped in discreet, secure packaging and will include Shanti Jewel's branded gift packaging. For gift orders or additional shipping options, contact the company.
Can I include a personal touch with my gift order?
Yes, Shanti Jewel offers personalized engraving on most of their rings and engraving-friendly items. You can also request a gift receipt.
How can I track my order?
Shanti Jewel will send you an email with delivery confirmation and order tracking information on the day of dispatch. You can also get shipping information by visiting the "Order Status" page.
Does Shanti Jewel offer a jewellery warranty?
Yes, Shanti Jewel provides a Lifetime Warranty that covers manufacturer flaws in craftsmanship, except normal wear and tear, trauma, neglect, lack of care, loss, or theft.
How should I care for and keep my new jewellery?
Shanti Jewel provides free cleaning and product inspections (recommended every six months). The company also suggests shipping and insuring the jewellery to their location, and they will pay for return postage.